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Shipping & Returns

bpost

Shipping    Shipping is usually done through bpost. The costs are calculated based on the total weight of your order and the destination. Those charges will be automatically added to your total when checking out.

In order to give you a good and competitive service we will take a significant part of the actual shipping cost at our expense.  

We will e-mail you the tracking number of the waybill. You can track your shipping with this tracking number. Surf to www.bpost.be/track and follow the instructions. The shipping is always insured.

return policy

Returns    For returns due to an error on our part (damage, wrong item, …), our carrier will pick up the return, at our expense. An exchange will be done, without additional shipping charges. If the product is no longer available, a full refund will be done!

For other returns, when you are not satisfied with the products you received, you may return any item within 30 days of delivery. The cost of shipping back is at your expense. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. We do not accept COD. No (physical) store credits allowed. We always make a credit with your credit card.

Please note following restrictions and rules:
a. We do not accept any returns of cut yardages!
b. From our fabrics we can make custom-made cushion covers or throws, however if a certain request is so specific, we cannot accept a return for this. This will be notified before the production!
c. No returns will be accepted for products on clearance sale!
d. If you wish to return goods, click here and follow the instructions. After receiving and accepting your request, we will issue a return authorization form, which we will send by e-mail. Please do not return packages without a return authorization from us! Any shipment returned to us without a Return Authorization Number on the front of the Package Label will be refused and returned to the sender at their expense.

Mille Fleurs Tapestries - Wollestraat 18 - 8000 Brugge - Belgium
T. +32(0)50 34 54 54 - F. +32(0)50 34 55 31
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Your guarantees

  • shopping is safe and easy
  • excellent and fast shipping service
  • 30 days money back guarantee
  • 5% price beat guarantee
  • best finishing of the products
  • friendly & accurate assistance

Customer testimonials

"

I am extremely pleased with my Mille Fleurs tapestry of Gustav Klimt's 'The Kiss.' It is a wonderful piece of art. Thank you very much Mille Fleurs!

"
William Hagemeyer, FLORIDA, U.S.A.
"This was a good shopping experience. The items arrived within two days of being ordered. They were of excellent quality and came beautifully wrapped. Thank you!"
Frances Parsons, United Kingdom
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