expéditions & retours

Shipping    Shipping is usually done through UPS Express for packages over 2kg or Prior Mail for smaller packages. The costs are calculated based on the total weight of your order and the destination. Those charges will be automatically added to your total when you check out the catalog.
In order to give you a good and competitive service we will take a significant part of the shipping cost at our expense. For some destinations, we offer a free shipping when you buy over a certain amount.

UPS Express takes usually 3 to 4 days.  When the shipping is done, we will e-mail you the tracking number of the waybill. You can track your shipping with this tracking number. Surf to www.ups.com and follow the instructions. The shipping is always insured.

Prior Mail takes about 7 to 10 days. With this method, you don't receive a tracking number, however, we take full responsability in case of loss. Read more on www.post.be.

Returns    For returns due to an error on our part (damage, wrong item, …), our carrier will pick up the return, at our expense. An exchange will be done, without additional shipping charges. If the product is no longer available, a full refund will be done!

For other returns, when you are not satisfied with the products you received, you may return any item within 30 days of delivery. The cost of shipping back is at your expense. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. We do not accept COD. No (physical) store credits allowed. We always make a credit with your credit card.

Please note following restrictions and rules:
a. We do not accept any returns of cut yardages!
b. From our fabrics we can make custom-made cushion covers or throws, however if a certain request is so specific, we cannot accept a return for this. This will be notified before the production!
c. No returns will be accepted for products on clearance sale!
d. If you wish to return goods, click here and follow the instructions. After receiving and accepting your request, we will issue a return authorization form, which we will send by e-mail. Please do not return packages without a return authorization from us! Any shipment returned to us without a Return Authorization Number on the front of the Package Label will be refused and returned to the sender at their expense.